About Us

Families Matter is all about healthy and resilient thriving families. ALL families.

Our Mission: To empower families so that caregivers and children build resilience and thrive.

Our Vision: A connected community in which children and families are nurtured and supported to be happy, healthy and resilient.

Our Core Values: We are an agency that lives it’s values in our work every day. Respect   Resilience   Collaboration   Playfulness   Self-Awareness 

Our Possibility Imagine for a moment if family members could confidently communicate, in accountable and respectful language, with their parents, siblings and peers. Imagine if parents routinely modeled effective ways of problem solving with their children in ways that build self-esteem. What would be possible for future generations if we placed as much emphasis on developing the skills and competencies of cooperation, as we currently do on individual achievement? Imagine how well society would function if this was the normal way of being.

Essential Skills

  • Appreciation and understanding of self and others
  • Active listening
  • Service to others
  • Expectation of a positive future
  • Capacity for and connection to learning
  • Life skills (good decision making, assertiveness and impulse control)
  • Problem solving skills
  • Negotiation skills
  • Conflict resolution skills
  • Emotional mastery
  • Seeking out objective feedback


A Message from Our Executive Director

The past year was unprecedented in its demands on us to be nimble and innovative in the face of the pandemic and lockdowns.

We stepped up in our responsibility as a social service agency to be present for our families and youth and to ensure that they accessed the help they needed.

It was also a year of significant growth for our agency.

We invite you to share in our stories by reading our 2020 Annual Report

Click here for Our 2020 Annual Report


Our Board of Directors 2020/21:

Susan Clayton, Chair

Chad Johnson, Vice Chair

Carla Marsh, Treasurer

Jessica Brown, Secretary

Christy Liu, Director

Molly Hayes, Director

Emily Zhang, Director

Lindsay Hogan, Director

Jordie Fraser, Director